Frequently Asked Questions
Everything you need to know about your favorite African flavors.
Where do you source your products?
We source our products directly from reputable suppliers across Africa, ensuring authentic flavors and high-quality standards for every item in our inventory.
How do you handle shipping for perishable goods?
Perishable items are packed with insulated liners and gel ice packs. We recommend selecting expedited shipping at checkout to ensure these items arrive in optimal condition.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Do you ship internationally?
Currently, we ship within the United States and Canada. We are working on expanding our logistics to bring the taste of Africa to more countries soon.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
Are your products suitable for specific dietary needs?
We offer a variety of gluten-free, vegan, and organic options. Please check the 'Ingredients' and 'Dietary Information' sections on individual product pages for specific details.